Privacy policy
Privacy Policy
Solmere Home operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”). Solmere Home is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or another transaction through the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.
Personal Information We Collect or Process
When we use the term “personal information”, we mean information that identifies, relates to, or could reasonably be associated with you or another individual. Personal information does not include information that has been anonymized or de-identified such that it cannot reasonably be linked to you.
Depending on how you interact with the Services, where you live, and as permitted by applicable law, we may collect the following categories of personal information:
Contact information, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including credit card numbers, debit card numbers, financial account information, transaction details, payment method, payment confirmation, and other payment data.
Account information, including username, password, security questions, preferences, and account settings.
Transaction information, including products you view, add to your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your purchase history.
Communications with us, including information you provide when contacting customer support or communicating with us.
Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including how and when you interact with the Services and how you navigate through the website.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you, such as when you create an account, place an order, contact us, or otherwise provide information to us.
Automatically through the Services, including through your device when you use our website, and through cookies and similar technologies.
From service providers, including when they collect or process information on our behalf.
From partners or other third parties, including marketing and analytics partners.
How We Use Your Personal Information
Depending on how you interact with the Services, we may use personal information for the following purposes:
Providing and Improving the Services
We use your personal information to provide the Services, including processing payments, fulfilling orders, arranging shipping, managing returns or exchanges, maintaining your account, remembering preferences, enabling product reviews, and improving your shopping experience.
Marketing and Advertising
We may use your personal information to send marketing communications via email, SMS, or postal mail, and to show advertisements related to products or services that may interest you, including ads based on your activity on our website.
Security and Fraud Prevention
We may use personal information to verify accounts, prevent fraud, detect malicious or illegal activity, protect the safety of users, and maintain the security of the Services.
Communication
We use your personal information to provide customer support, respond to inquiries, and maintain our relationship with you.
Legal Compliance
We may process personal information to comply with applicable laws, respond to lawful requests from authorities, enforce our policies, or protect our legal rights.
How We Share Personal Information
In certain circumstances, we may share your personal information with third parties for legitimate purposes, including:
• Shopify, which hosts our store and provides the ecommerce platform
• Service providers, such as payment processors, shipping providers, cloud storage providers, analytics services, and customer support tools
• Marketing and advertising partners, to deliver relevant advertising and marketing campaigns
• Business affiliates or group companies
• Authorities or legal entities, when required by law or legal process
• Third parties, when you request or authorize us to share information, for example when shipping products or using social media integrations
Relationship with Shopify
Our store is hosted on Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve its platform.
Information you submit through our store may be transmitted to and shared with Shopify, as well as with third parties located in other countries, to enable the delivery of the Services.
Shopify may also use data from your interactions with our store, as well as with other merchants and Shopify itself, to support enhanced features, analytics, and advertising services.
In these situations, Shopify acts as the data controller for certain processing activities and is responsible for responding to requests regarding your personal information.
You can learn more about Shopify’s privacy practices by visiting:
https://www.shopify.com/legal/privacy
Third Party Websites
Our Services may contain links to websites or platforms operated by third parties. If you follow links to such websites, their privacy policies and terms will apply. We are not responsible for the privacy practices or content of these third-party websites.
Children’s Data
The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided personal information to us, please contact us and we will remove the information.
Data Security and Retention
No system of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, including:
• The right to access your personal data
• The right to request deletion of your personal data
• The right to correct inaccurate data
• The right to request data portability
• The right to opt out of targeted advertising or data sharing for marketing purposes
You can exercise these rights by contacting us using the contact information provided below.
If you reside in the European Economic Area (EEA) or the United Kingdom, you may also have the right to:
• Object to certain processing of your personal data
• Request restriction of processing
• Withdraw consent where processing is based on consent
Complaints
If you have concerns about how we process your personal information, please contact us. You also have the right to lodge a complaint with your local data protection authority.
International Data Transfers
Your personal information may be transferred to and processed in countries outside your country of residence.
Where required, we rely on approved transfer mechanisms such as Standard Contractual Clauses approved by the European Commission or other appropriate safeguards.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When we do, we will update the “Last Updated” date on this page.
Contact
If you have any questions about this Privacy Policy or how we process your personal information, you may contact us at:
Email: support@solmerehome.com
Phone: +31 85 060 49 30
Address:
Solmere Home
Amsterdam-Zuid
Amsterdam
7415 NP
Netherlands
For the purposes of applicable data protection laws, Solmere Home is the data controller responsible for your personal information.
